Shipping Policy

At Clothio, we prioritize providing an exceptional shopping experience, with efficient shipping at the heart of our service. Please take a moment to familiarize yourself with our shipping and delivery policies.

Collaboration with Trusted Partners
Clothio partners with reputable transport and courier agencies to ensure the prompt delivery of your orders. Please note that Clothio cannot be held responsible for delays caused by incomplete or incorrect address information. If a reshipment is required due to address issues, customers will be responsible for re-shipping charges and any fines or penalties.

Delivery Timeframes
We aim to deliver your orders within 4-6 working days from the date of shipment. All orders are dispatched using reliable carriers and delivered directly to your doorstep.

Shipping Address
For timely delivery, please ensure that your shipping address is complete and accurate, including the postal code or zip code. The billing address should match the one associated with your credit card statements, while the shipping address will be where we deliver your order.

Customer Responsibility for Shipping Charges
If there are any issues with product size or quality due to customer error, you will be responsible for both outbound and return shipping charges.

Preferred Courier Partners
Clothio relies on trusted transport and courier agencies, including FedEx, Delhivery, EcomExpress, and Xpressbees, to deliver your orders. These agencies typically deliver within 48-72 hours to major cities.

Alternate Shipping Options
For alternative shipping options or large merchandise orders, please contact us at clothio.shop9@gmail.com. We can provide special shipping quotes upon request.

Split Shipments
In cases of multiple orders, shipments may arrive separately depending on product availability and different shipping locations.

Product Origin
All Clothio products are shipped from India.

Refund and Returns Due to Shipping Delays
Clothio does not offer refunds, returns, replacements, or exchanges due to shipping delays. However, store credit may be offered at our discretion for future orders.

Delay Notification
If your order is delayed due to stock unavailability or unforeseen circumstances, we will notify you via email promptly.

Shipment Time
The estimated shipment time provided on our website is an estimate and may change. For a more accurate estimate, please contact us via email with your order number or item details.

Transit Risk
All orders are fully insured at no extra cost to our customers. In the rare event of a lost order during transit, we will initiate reprocessing of the order. However, Clothio is not responsible for lost packages or damages once delivered.

Tracking Your Shipment
We will provide shipment details via email once your package is handed over to the courier agency. Please note that tracking numbers may take up to 24 business hours to activate.

Request for Address Change
If you need to change your shipping address, please contact us within 24 hours of placing your order at clothio.shop9@gmail.com.

Ready to Ship Section
Explore our Ready to Ship Section for fast delivery within 4-6 business working days.

Delays
While we strive to meet shipment timeframes, occasional delays may occur due to unforeseen circumstances. In such cases, we may offer benefits like store credit or free gifts on a case-by-case basis.

Custom Duty (International Orders)
For international orders, customs duties or charges may apply based on your country’s import regulations. These charges are the customer’s responsibility.

For inquiries or assistance, contact us at clothio.shop9@gmail.com.

Thank you for choosing Clothio! We look forward to serving you at www.clothio.shop.